Frequently Asked Questions

This article contains a list of the most frequently asked questions about the Trust Hero app.

What is Trust Hero and how can my store benefit from it?
Trust Hero allows your store to display free security and payment badges which guarantee that your customers' money and payment information are safe and secured. This will make customers feel at ease and never hesitate to make that purchase or abandon their carts due to payment security issues.

Is there a paid plan for this app?
Nope, this app is totally free 100%.

What permissions do I need to grant the app and why are they necessary?
Upon installing the app, it will ask permission to access and modify store data. This is necessary to install and run the app and its files in your theme.

How do I know that I have successfully set up the app?
On the dashboard, the progress bar will show you 100% and all four steps will be checked. This is an indication that the app has been successfully installed and completely set up.

How do I get started?
After installing, just launch the app and the dashboard will show the steps you need to perform. Also, a progress bar is displayed to show where you're at in the process of setting up.

How do I add trust icons to my online store using the app?
To add the icons, you need to select each one by checking their boxes from the options. Check this article for detailed instructions on how to do this.

How do I make sure the trust icons are added to my store?

  • Make sure the Trust Badges Status is set to ON.
  • Make sure your settings are saved indicated by a pop-up message.
  • Make sure that the icons are properly selected indicated by the checkmarks in their boxes.

Will other payment methods still work even if their icon is not shown on the product page?
Your store can still offer and accommodate other payment methods with no problems at all. The trust icons only indicate the guaranteed payments made on your online store and do not necessarily mean that other payment methods will no longer work or be accepted.

Can the app only be used on the product page?
Yes - the app is only available on the product page.

Will the app work on mobile devices?
Yes, definitely! The app is designed and customized to work with all desktop, mobile, and tablet devices. 

Is it possible to customize the texts and color of the widget?
Absolutely! You can use your own preference to change the style of the widget. Check How to style the Trust badges widget to learn how to do this.

What should I do to reactivate the app after changing my Theme?
Simply switch the Trust Badges Status to OFF and then set it back to ON to reactivate the app.

How do I uninstall the app?
All you need to do to uninstall the app is delete it from your Shopify admin. Check this article out for detailed instructions.