Frequently Asked Questions

This article contains a list of the most frequently asked questions on the Trust Hero app.

1. Is there a paid plan for this app?

Nope, this app is totally free 100%.

2. How do I know that I have successfully set up the app?

On the dashboard, the progress bar will show you 100% and all four steps will be checked. This is an indication that the app has been successfully installed and completely set up.

3. How do I add trust icons to my online store using the app?

To add the icons, you need to select each one by checking their boxes from the options. Check this article for detailed instructions on how to do this.

4. How do I make sure the trust icons are added to my store?

  • Please ensure the Trust Badges Status is set to ON.

  • Make sure your settings are saved indicated by a pop-up message.

  • Please ensure that the icons are properly selected indicated by the checkmarks in their boxes.

5. Can the app only be used on the product page?

Yes - the app is only available on the product page.

6. Is it possible to customize the texts and color of the widget?

Absolutely! You can use your own preference to change the style of the widget. Check How to style the Trust badges widget to learn how to do this.

7. What should I do to reactivate the app after changing my Theme?

Simply switch the Trust Badges Status to OFF and then set it back to ON to reactivate the app.

8. How do I uninstall the app?

All you need to do to uninstall the app is delete it from your Shopify admin. Check this article out for detailed instructions.