My customers who subscribed are not getting notifications. What could be wrong?
Question: I can see that there are lots of customers who subscribed to receive notifications but it seems that they have not received any. What could be wrong?
Answer: There are two possible reasons for this issue and you can try doing these troubleshooting steps to resolve it.
1. The customer has not allowed notification/pop-ups and redirects on his browser - Advise customers to enable this by clicking on the padlock icon and choosing Allow on the drop-down menu.
2. Cache and cookies have to be cleared - Advise customers to clear cache and cookies on their browsers.