Frequently Asked Questions

  This article lists the most frequently asked questions about the EU Cookie Bar app:

How do I enable the app?
Enabling the app is a breeze! All you need to do is install it and let it do all the work.

I installed the app but it doesn't work. I don't see the bar appearing.
Please make sure the banner is enabled.

The configuration I have set does not apply.

The settings you just made may not have been synced to your store which is why the changes are not reflecting. You need to sync the settings for the app to work. To do this, go to Troubleshooting and click on Sync Store.

The cookie bar does not appear during testing.

We suggest testing the app in incognito mode as we do not display the cookie bar anymore once the customer on the site accepts it. This means that the store owner might have accepted it previously so when he tests it again, it no longer appears. Using incognito or browsing in private mode means there is no cache to remember that they accepted it, and clearing cache will also make the cookie bar appear again.

Can I test the app and view the store if I am not from Europe? 
Yes, you can. Just ensure that the "Show banner just for EU countries" is set to "OFF".

Is it possible to turn off the app without uninstalling it?
Yes, it is. If you do not want to uninstall the app and just need to pause it for a short time, just set the slider to the "OFF" position and it will be temporarily disabled. Setting the slider back to the ON position enables the banner again at any time.

Does this app interact with Facebook Pixel?
Definitely not. The app does not interact with Facebook Pixel at all, nor interfere with its events.