I can't see the currency bar on my store
Can't see the currency bar working on your store? Here's a quick checklist guide to resolve most issues:
Ensure the Conversion Status is enabled.
Dashboard, make sure the slider is set to the
ON position under the
Auto Currency Conversion Status section.
Ensure the Device settings are checked.
Scroll down to the
Device Settings section and make sure that both boxes on Desktop and Mobile are checked. This will make sure that the currencies on your store will be visible to both views.
Sync your store from the Troubleshooting page
Doing this step will make sure that whatever changes you have done on the settings will be applied to your store. Click on the
Troubleshooting tab on the left navigation panel and click
Sync Store as shown below.
Check the Cart Page Notification formatting
Check to make sure that your Cart Page Notification does not include line breaks (done by pressing Enter to start a new line) or speech quotes (
") anywhere. The Cart Page Notification must be one continuous line and not include speech quotes, as these may cause an error with the app, causing it to disappear from your store. Single quote marks
' are ok to use. If you wish to add a new line to the cart notification, add a <br> HTML tag instead of pressing enter at the place you want to start a new line.
Have you performed the steps above but are still having issues?
This is most likely due to a compatibility issue with your theme. Unfortunately, we cannot guarantee 100% compatibility with all themes so there are themes that will not work with our app. We recommend reaching out to our support team at email@example.com for further assistance.