Frequently Asked Questions

This article contains the most frequently asked questions about our Multi Currency Converter app:

How do I enable the app?
To enable the app, go to your themes section and set the slider to the ON position. For detailed steps on how to do this, click here.

Why can't I access the app after installing it?
The most common reason for this is that the app currently doesn't support your default currency. This issue only affects accessing the app as the currency conversion on your store will still work properly. Changing the store's default currency will resolve the access issue.

Is there a paid plan?
The app is 100% Free! 

How do I change the text of the selector?
The selector text is 100% customizable through the Currency Bar Design section within the app. Change the text and design to match your brand and style.

How do I uninstall the app?
You can simply uninstall the app from your list of apps. For details on steps on how to do this, click here.

Are all currencies in the world supported by the app?
No, there are a few currencies that are not supported by the app just yet. Many of these are currencies that are not supported by Shopify's own platform. You can see Shopify's supported currencies list here.

Can I preview the currencies I have set before making them visible in my store?
Definitely! The app allows you to see a preview so you can modify any of the settings according to your preferences before making them public.

Can I specify other currencies that I prefer even if they are not visible among the options?
Sure you can! All you need to do is add the currency by clicking the + Add More Currencies button and it will reveal more options for you.

Is it possible to auto-select the currency based on the location so that the customer does not need to select his currency manually?
Yes! You can set the app to automatically select the currency by checking the box as shown below.

Is mobile view also supported?
Most definitely! Both desktop and mobile views are supported. You can enable/disable any of them or have them both at the same time with no problems at all.

Can I move the currency bar to different areas in both desktop and mobile views?
You are free to move the currency bar to other areas depending on your preference. This works for both desktop and mobile views.

Can I also manage the app using a mobile device?
Absolutely! The app is compatible with any mobile device so you can access it anytime and anywhere.

Is it possible to set the app to round off the prices by default?
Yes, that is possible. You can enable that by checking the box. You can also set the round style and round decimal according to your preference.

Is there a notification on the cart page before the customers check out?
Yes, there is! The app has this feature included but you can decide whether to enable or disable it anytime by checking/unchecking the box. You can also modify and design the texts.

Does the app work on an unpublished theme?
Our app only works on live themes and will not work with an unpublished theme. You can preview how the selector will appear on an unpublished theme, but prices will not convert.