Frequently Asked Questions

This article lists down the most frequently asked questions about the Frequently Bought Together PRO app:

What is Frequently Bought Together PRO?
Frequently Bought Together PRO is another great app from Booster Apps. It allows you to add suggested items as upsells to the product page and entice customers to buy these additional items to go together with their original purchases. It benefits the customers since they will be made aware of other available products that can be paired with their original items and it benefits you as the store owner since it would mean more sales, more revenue!

How much does this app cost?
Nothing. The app is absolutely free!

How do I get started?
It's simple - all you need to do is click Add app on the Shopify app store and the app will guide you through the setup. 

How does this app work?
The app assists with upselling by showing additional items on the product page of the original product that the customer is browsing. These items will appear as suggestions that are usually paired or bought together with the product.

How does the app choose the products to show as frequently bought together? 
The products are chosen based on your store's previous order history.

What products will show if my store is new?
If your store is new and there are no sales yet, then the app will randomly choose products from your store to upsell. Please note that in order for this to work, your store must have at least 2 active products.

Can I manually choose the products myself?
No, you can't. It is not possible to manually choose the products to upsell, however, you can filter the product recommendations within the same product type, collection, or vendor. To learn how to do this, check Customizing product recommendation settings.

I am having some issues with the app. What should I do?
If you are having issues with the app, you can try doing the following steps first:

Sync your store so that the settings will apply. You can do this by going to the Troubleshooting page of the app and clicking Sync Store.
Go back to your store, clear your cookies, and then reload the page.

If you are still having issues after doing the steps above, please get in touch with us and we will provide you with support as best as we can :)

Can I temporarily disable the widget?
Yes! Disabling and enabling the widget can be done by a simple slide of the button to the ON or OFF position on the Widget Settings page of the app.

Can I use the app with a static storefront or headless CMS via a public API?
No, the app works only with the normal Shopify admin and storefront. The app does not have a public API, nor is the app's data available through Shopify's Storefront API.